Refund Policy

This policy explains when you can get a refund on our Services, Products and Consultations. It sits alongside our Terms & Conditions and does not affect any statutory rights you have as a consumer.

Services (bespoke work)

Bespoke work is booked against your time and quoted for your project, so it is generally non-refundable once it has started. If you cancel part-way through, you pay for the work completed and the costs committed up to that point, and we refund any amount you have paid for milestones we have not yet started.

If we fail to deliver an agreed milestone and cannot put it right within a reasonable time, you may cancel that milestone and we will refund what you paid for it.

Digital products

Because products are delivered digitally and immediately, you agree that delivery begins as soon as your order completes and that your right to withdraw is lost once the download has started.

We will still refund a product if: it is faulty or materially not as described and we cannot fix it; or you have not downloaded it and you ask within 14 days of purchase. We do not refund for a change of mind on a product that has already been downloaded, or for a lack of skills or environment needed to use it (the requirements are on the product page).

Consultations

You can reschedule a booked consultation up to 24 hours before the start time at no charge. Cancel more than 48 hours before and we refund in full. Cancel within 48 hours, or miss the session, and the fee is not refundable. If we need to cancel, you get a full refund or a new time, your choice.

How to request a refund

Email hello@fisherlabs.eu with your order number and a short description of the problem. We aim to respond within two business days.

Processing

Approved refunds are made to the original payment method, normally within 14 days. Your bank or card provider may take a little longer to show it.